Refund policy

Due to the custom and personalized nature of our products, all sales are final.

Char & Charm Kreations does not accept returns, exchanges, or refunds on custom or personalized items, including but not limited to:
Custom apparel
Personalized party favors
Digital products
Custom designs or made to order items

Please review all order details carefully before submitting your APPROVAL for your draft order.

If your order arrives damaged or incorrect due to an error on our part, you must contact us within 48 hours of delivery with clear photos of the issue. We will gladly work with you to resolve the problem.

Refunds or replacements will not be issued for:
Incorrect sizing
Color variations due to screen settings
Customer provided spelling or design errors

Frequently asked questions

All communication regarding your order will be handled through email, text, or the contact information provided on your order form.

Please allow time for responses during high volume seasons such as graduation and party season.

Business Hours
Monday– Friday: 11AM – 7PM
Saturday: Limited Communication
Sunday & Holidays: Closed

Please allow at least 2 weeks for standard custom orders when possible. Graduation season, large orders, and specialty items may require additional turnaround time.

Orders needed within 7 business days may be considered a rush order and are subject to additional fees.

Proofs are sent before production for approval. Please review all spelling, colors, photos, sizes, and details carefully before approving your order.

Two minor revisions are included. Major redesigns or concept changes may require an additional fee.

Due to the custom nature of all items, refunds, returns, and exchanges are not accepted once production has started.

Char & Charm Kreations is Not responsible for shipping delays, carrier issues, lost/stolen packages, or incorrect shipping information entered by the customer.

Local pickup details will be provided once your order is complete.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.